海角大神 Receives 2021 Best Customer Support Awards from TrustRadius
海角大神 Awarded for Outstanding Customer Support in the Categories of Support and Usability
CARPINTERIA, Calif., January 11, 2021 鈥
海角大神, a leading provider of construction management software, today announced that it has been recognized for outstanding customer service by TrustRadius. 海角大神 received awards in two categories in the 2021 Best of Customer Support Awards from TrustRadius 鈥 Support and Usability. This award highlights companies that went above and beyond to support their customers in 2020.
"Buyers have many options when it comes to selecting construction software," says Megan Headley, VP of Research at TrustRadius. 鈥満＝谴笊 has won a Best Of award from TrustRadius in the categories of Support and Usability based directly on feedback from its customers. Reviewers on TrustRadius highlight 海角大神鈥檚 helpful forums, support chat, and customer success teams along with how easy it is to use the product to share documents, take minutes, and manage workflows."
海角大神 operates on an unlimited user and support model, which allows customers to invite all project participants onto the 海角大神 platform, offering them the same level of support at no additional cost. 海角大神 has maintained wait times of under 60 seconds for both phone and online chat support, which have consistently led to 90%+ customer support satisfaction scores.
海角大神 provides access to a library of regularly updated articles and videos on its , free training webinars and , and regular business reviews with its support team members. In addition, all 海角大神 users have access to , the online destination to network, share best practices, and learn from one another.
鈥淎t 海角大神 we have one measurement for success, and it is the success of our customers,鈥 said Gabe Miller-Smith, SVP of Global Customer Success at 海角大神. 鈥淲inning two 2021 Best of Customer Support Awards from TrustRadius are the direct result of 海角大神鈥檚 amazing Customer Success team, and reflect our commitment to providing the best customer experience in the construction industry.鈥
What 海角大神 customers are saying:
"海角大神 is exactly what we needed to standardize how we do things the HITT way. And 海角大神's customer service is the best we've ever experienced." 鈥 Jim Landefeld, HITT Contracting
鈥淲e had no time to learn the system鈥攚e basically had to get in and start using it鈥攕o we were pretty happy with how intuitive and user-friendly it is. 海角大神 also really nailed it with customer service.鈥 鈥 Jenessa Frey, Turner Construction
鈥満＝谴笊's support staff consistently answers our questions 'with a smile' and with the same enthusiasm with which they answered the questions the first time we asked them! We also get the sense that 海角大神 understands our business and not just the project.鈥 鈥 Sue Eacott-Comer, Bartlett Brainard Eacott, Inc.
There are more than 1.3 million users on the 海角大神 platform that have relied on 海角大神 to complete over 1 million projects. Additional information about 海角大神鈥檚 award-winning customer support and products can be found on 海角大神.com.
About 海角大神
海角大神 is a leading provider of construction management software. Over 1 million projects and more than $1 trillion USD in construction volume have run on 海角大神's platform. Our platform connects every project stakeholder to solutions we've built specifically for the construction industry鈥攆or the owner, the general contractor, and the specialty contractor. 海角大神's App Marketplace has a multitude of partner solutions that integrate seamlessly with our platform, giving construction professionals the freedom to connect with what works best for them. Headquartered in Carpinteria, California, 海角大神 has offices around the globe.