{"id":17695,"date":"2021-10-14T00:00:00","date_gmt":"2021-10-14T07:00:00","guid":{"rendered":"https:\/\/www.procore.com/jobsite\/?p=17695"},"modified":"2021-10-18T12:25:41","modified_gmt":"2021-10-18T19:25:41","slug":"creating-a-culture-of-care-mono-constructions","status":"publish","type":"post","link":"https:\/\/www.procore.com/jobsite\/creating-a-culture-of-care-mono-constructions","title":{"rendered":"Creating a Culture of Care: Mono Constructions"},"content":{"rendered":"\n

海角大神 set out to find the companies, projects and individuals that stood out for their bold achievements in construction. Among the 24 outstanding finalists selected, eight were named winners of the 2021 Groundbreaker Awards. This article is the first in an eight-part series spotlighting each winner. <\/em><\/p>\n\n\n\n

Mono Constructions<\/a>, 2021 Groundbreaker Award Winner for Excellence in Safety, has put safety at the centre of everything it does. <\/p>\n\n\n\n

The company’s goal is to build the safest places on earth for people to live and work. Achieving this means creating a site and company culture that makes safety the foundation of everything. This extends well beyond simply meeting the requirements of its AS\/NZS4801\/ISO45001 Safety accreditation. <\/p>\n\n\n\n

The Australian-owned construction company made a deliberate choice around a decade ago to make safety the foundation of its construction business. Mono’s 海角大神 Manager Chris Moujalli recalled a pivotal moment on a worksite. The job was a four-storey apartment building surrounded by the usual access and safety scaffolding. One of the subcontractors, however, insisted on doing things their own way. Instead of using the scaffolding, they would stand on other structures, creating a major safety risk.<\/p>\n\n\n\n

The worker was asked to follow the appropriate practice but would not, despite multiple warnings, so they were asked to leave the project.<\/p>\n\n\n\n

\u201cThat\u2019s when I realised we really have to take safety seriously,\u201d said Moujalli. \u201cI never want to be the person who has to make the phone call saying someone isn\u2019t coming home. I never want to make that call.\u201d<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Meet F.R.A.N.K<\/h2>\n\n\n\n

The detailed, comprehensive safety practices and strategies put in place by Mono include site management systems and processes, ongoing training, worker engagement, constant checks, data collection, and data analysis and reporting.<\/p>\n\n\n\n

The company articulated its values\u2014the Mono Way\u2014as an acronym, F.R.A.N.K, which stands for Focus, Respect, Anticipate, Never Give Up and Kindness. These are not just words in a document; they are displayed on every site, including the back of Mono\u2019s hi-vis shirts.<\/p>\n\n\n\n

\u201cIt\u2019s about having respect and being kind to the guys working to the left and to the right of you,\u201d Moujalli said.<\/p>\n\n\n\n

While the initial focus was physical safety on site, Mono has since extended its care to psychological and mental health.<\/p>\n\n\n\n

\u201cIf we show we care more about our people and our subbies, we can ask them to look after the business and each other. We are creating a great culture of being great people to be around, and people feel included and safe,\u201d explained Moujalli.<\/p><\/blockquote>\n\n\n\n

The company offers staff free support from a qualified and independent psychologist. This is not only available for issues relating to work but also any issues in their home life. Issues at home can have the most impact on a worker\u2019s mental health, which can translate directly into their on-site performance.<\/p>\n\n\n\n

\u201cThey can see the psychologist any time. It is confidential, and we pick up the bill. This also extends to family and household members. A happy worker is a safe worker,\u201d said Moujalli.<\/p>\n\n\n\n

Also available to personnel is Mono’s “Hour of Power.” Staff regularly get together to discuss topics relating to wellbeing. Created by HR\/HSE Manager Frances Khattar, “Hour of Power” features an expert guest speaker, such as a nutritionist or psychologist, who offers team members tips and tools on health and wellbeing.<\/p>\n\n\n\n

The company has also organised a staff Wellbeing Challenge that encouraged everyone to improve their physical activity levels, diet and mental health. The emphasis is on holistic worker health\u2014body, mind and spirit.<\/p>\n\n\n\n

It\u2019s all backed by data<\/h2>\n\n\n\n

Mono\u2019s safety approach is backed by systems, processes, data and analytics. Khattar conducts 125 checks as part of monthly inspections, and there are 72 checks in the weekly safety inspections conducted by site teams.<\/p>\n\n\n\n

The company uses 海角大神<\/a> to support project management and safety, including 海角大神\u2019s Inspections, Observations, Incidents, and Forms tools; the Documents tool; and Reporting and Dashboards. This gives Khattar and the rest of the management team detailed insights into what issues are occurring and the data that helps them formulate a strategy to address it.<\/p>\n\n\n\n

Michelle Stack, Mono\u2019s Information Systems and Change Manager,<\/strong> says the company has also recently digitised its \u201cMono Way\u201d documentation.<\/p>\n\n\n\n

This body of knowledge that details Mono\u2019s critical systems, processes and accumulated insight started many years ago as a one-page document when workers began their job. The \u201cMono Way\u201d laid out the company\u2019s approach and what was expected of them. It grew to include all the company\u2019s HSE and site management processes, estimating, project management and best practices in relation to quality and other matters. When anyone joined the company, they would be shown where to find it. There was also a copy available on every site.<\/p>\n\n\n\n

Now, it has been digitised in a kind of wiki form and uploaded to the cloud so anyone can find the information they need at any time. It also integrates a training and oversight dimension. The Mono management team can see what resources are being accessed and use the system to track worker training and credentials as they grow.<\/p>\n\n\n\n

\u201cThe system we have brought on helps with staff development and engagement with our personnel,\u201d Stack said.<\/p>\n\n\n\n

It starts with design<\/h2>\n\n\n\n

Safety is on the agenda at every meeting, including project design meetings.<\/p>\n\n\n\n

Design managers believe designing out risk is ideal. Worker and occupant safety is kept at the forefront. How a project is designed and delivered is influenced wherever possible by the emphasis on keeping the people who will be building it safe as they work and ensuring it will be safe for the future occupants too.<\/p>\n\n\n\n

\u201cWe all recognise safety will have to be dealt with one way or another, so if it can be done at the design stage, we do so.” said Stack.<\/p>\n\n\n\n

Continual evolution<\/h2>\n\n\n\n

Workers new to the “Mono Way” may sometimes find the approach challenging. It\u2019s often they have not encountered such a structured approach before. Communications, training and management clearly demonstrating leadership are crucial when overcoming any resistance.<\/p>\n\n\n\n

\u201cPeople come to us from a lot of diverse workplaces, so when we begin the process of communication, we are really clear in our expectations so there are no surprises. We make sure people have the training, support and resources to do what we expect,” explained Khattar.<\/p>\n\n\n\n

Mono will continue to improve its approach to health, wellbeing and safety. <\/p>\n\n\n\n

\u201cAs part of this ever-evolving world, we will change. That is A for Anticipate,\u201d he says. \u201cWe are always looking at ways to improve and ways to be developing people; that is very important too,” said Moujalli.<\/p>\n\n\n\n

Learn more about Mono Constructions and how they’re leading the charge in other areas of their business.<\/h3>
Download their case study<\/a><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"

Mono Constructions, 2021 Groundbreaker Award Winner for Excellence in Safety, has put safety at the centre of everything it does.<\/p>\n","protected":false},"author":22,"featured_media":17692,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1243,1244,2569,1245],"tags":[10927,11017,727],"class_list":{"0":"post-17695","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-australia","8":"category-canada","9":"category-featured","10":"category-united-states","11":"tag-construction-safety","12":"tag-groundbreaker-awards","13":"tag-worker-safety","14":"entry"},"_links":{"self":[{"href":"https:\/\/www.procore.com/jobsite\/wp-json\/wp\/v2\/posts\/17695","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.procore.com/jobsite\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.procore.com/jobsite\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.procore.com/jobsite\/wp-json\/wp\/v2\/users\/22"}],"replies":[{"embeddable":true,"href":"https:\/\/www.procore.com/jobsite\/wp-json\/wp\/v2\/comments?post=17695"}],"version-history":[{"count":0,"href":"https:\/\/www.procore.com/jobsite\/wp-json\/wp\/v2\/posts\/17695\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.procore.com/jobsite\/wp-json\/wp\/v2\/media\/17692"}],"wp:attachment":[{"href":"https:\/\/www.procore.com/jobsite\/wp-json\/wp\/v2\/media?parent=17695"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.procore.com/jobsite\/wp-json\/wp\/v2\/categories?post=17695"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.procore.com/jobsite\/wp-json\/wp\/v2\/tags?post=17695"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}