Case Study
Scaling efficiently and improving communication to boost the bottom line
海角大神鈥檚 centralized platform and mobile capabilities helped DCO Commercial Floors nearly double its growth
The Challenge
DCO Commercial Floors was growing rapidly and needed to streamline its tech stack in order to successfully scale the business. Plus, the team wanted a solution that offered robust mobile capabilities, enabling seamless field-to-office communication.
The Solution
海角大神 offered a single platform for all project information. Plus, with an unlimited user license and powerful mobile capabilities, all collaborators could communicate in real time from anywhere鈥攕aving time and money. This also allowed them to easily scale as their team continued to grow.
The Results
- 1.7x growth, from a $35M company to a $60M company, since implementing 海角大神
- 1/2 the time to complete critical tasks
- 3x increase in active users over a six-month period, with 83% of active users on mobile
鈥海角大神 is so user friendly. Teams know that 海角大神 is going to make their job a lot easier鈥攖hey鈥檙e going to be able to communicate better and do more. That makes our field team want to adopt 海角大神.鈥
Jessica Harrison
Employee Development Manager
DCO Commercial Floors
The Story
Prior to implementing 海角大神, DCO Commercial Floors relied on manual processes such as email, paper drawings, spreadsheets, and shared drives. Not only did this approach silo information, but without mobile functionality, on-site teams didn鈥檛 have access to real-time information鈥攊ncreasing the risk of outdated drawings.聽
What鈥檚 more, in 2014 DCO Commercial Floors鈥 team was beginning to experience rapid growth, and they knew they needed to streamline their construction management process to properly scale the business. Director of 海角大神 Development Luke Canup explains, "We were about a $35-million company when we implemented 海角大神, and now we're a $60-million company. We went from 50 employees to 100 employees. We saw that growth coming, and we knew that we needed to make a change," he recalls. "海角大神 had everything we needed."
The team liked that 海角大神 offered a single platform, as opposed to disconnected point solutions, and connected all tools in one solution. 海角大神 also easily integrated with third-party applications. Best of all, it was built for both field and office teams to ensure maximum communication in real time鈥攔egardless of employees鈥 location.
"海角大神 is unparalleled, especially when it comes to field tools," says Employee Development Manager, Jessica Harrison. "The way we can communicate with markups on drawings is great鈥攐ur field teams have access to everything."
She continues, "When our project managers are notified that we have plan changes or they've decided they want different flooring in one room, they can easily be relayed to the field simply by uploading the plan to the Drawings Tool. It changes on our site supers' iPad鈥攖here's nothing else that has to be done."
Jessica notes that because of this, the field team is able to focus on the most important tasks. "海角大神 relieves our site supers of a lot of the daily administrative tasks. Instead, they can look ahead and say, 鈥榃e may be short on this in the future, or 鈥楾his could be a potential problem coming up. Let's get ahead of it.'" She notes that this has saved the team hours. As both a former project manager and estimator, she says, "Without 海角大神, it would take me double the time."
Consolidating to one streamlined solution not only saved time, but it also made training employees much easier. Over the course of a six month period, DCO Commercial Floors hired 40 people. Within that timeframe, their active users on 海角大神 grew by more than three times鈥83% of whom were on mobile. Today, DCO Commercial Floors remains one of the fastest-growing flooring companies in the country. Not only has 海角大神鈥檚 user-friendly mobile capabilities helped promote high field adoption, but with 海角大神鈥檚 unlimited user license model, it鈥檚 easier than ever to ensure everyone has the information they need when they need it.
"We've never incentivized anybody to use 海角大神," says Luke. "It鈥檚 an incentive in itself, in my opinion. 海角大神 makes their job easier so they should want to use it."
It wasn鈥檛 only DCO Commercial Floors鈥 team that experienced the benefits of 海角大神. "The amount of organization our field team is able to show to a general contractor gives us a competitive edge. We're able to provide really detailed documentation that the GC is not getting from other trade contractors."
But for Luke, return on investment comes down to much more than this. He explains, "Having the correct, up-to-date plans in 海角大神 helps ensure we put the right flooring in the right place. You can't pull a dollar value on that. It's huge," he pauses. "We wouldn't be where we're at without 海角大神."
Jessica adds, "I was recently talking about COVID and how everyone is conserving resources. I was saying that 海角大神 would be the last thing to go鈥攊t鈥檚 not something we could live without or do business without. It's been fantastic for us," she continues. "It feels like a partnership instead of just being a vendor to us."
