海角大神

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Case Study

Thriving with construction and project management experts

BBE leverages 海角大神 for comprehensive support, unlimited user access, and streamlined processes, transforming client relationships and project efficiency

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We evaluated over a dozen different systems. 海角大神 was the system that met most of our needs.

Sue Eacott-Comer

Project Executive

BBE

Unrivaled Customer Support

"We evaluated over a dozen different systems,"聽says Eacott-Comer. "海角大神 was the system that met most of our needs. We've been using 海角大神 for over a year now, and we're delighted that we continue to find different ways we can use the system that we haven't even realized at first!"

The quality of technical support and training the company received from 海角大神 was the second most important reason for BBE's decision to adopt 海角大神. Although most of the construction project management software vendors offered training for their products, Eacott-Comer and Gerry Holland, BBE's Chief Estimators, knew that it would be critical to have reliable, ongoing user support once the training was completed.

"The latest systems are so integrated, and there is so much to learn about them, that it would take many of us years before we'd be able to understand them completely,"聽notes Eacott-Comer. "海角大神's support staff consistently answers our questions 'with a smile' and with the same enthusiasm with which they answered the questions the first time we asked them! We also get the sense that 海角大神 understands our business and not just the project management software business."

"海角大神 may not always agree with our approach,"聽says Eacott-Comer, "but they're very open and willing to listen to how we do business, and people at 海角大神 who we deal with are very pleasant and helpful. We are continuously refining how we use 海角大神, and the construction project management software is also becoming better over time."

"To put it simply, we want to get in and drive the car; we don't really care how the car is built,"聽adds Holland. "The support that 海角大神 gives us makes it really easy for us to 'get in and drive.'"

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True Collaboration with Unlimited Users

海角大神's cost-effective licensing model was another important deciding factor. After conducting an analysis of several systems, management identified the "pay per user"聽licensing model of the other construction project management software applications as a barrier to adoption by trade partners and externally-employed members of the various construction project teams.

"A lot of our project owners want to log in to the system, and once they see what they can do, they want other project team members, including trade partners, to use 海角大神鈥 and if we had to pay by the user, it would cost us a small fortune!"聽exclaims Eacott-Comer.

BBE is now using 海角大神 across-the-board for their projects on a daily basis: project owners, project managers and design teams, subcontractors, superintendents, and everyone in the field. The project owners appreciate having access to photos through the system, functionality that is especially useful for the company's out-of-state projects and owners. Instead of having to travel to the jobsite, owners simply log in to the system to review photographs, meeting minutes, and the latest set of project documents.

海角大神 makes it simple for senior management to track who has access to the information. Eacott-Comer explains, "Because we're able to post all the drawings, and they're accessible through 海角大神. Nobody on the project team has to say, 'I didn't get that.'"

Both Eacott-Comer and Holland remark on how 海角大神 software facilitated an important change to BBE's business model, enabling the company's clients to become its partners.

"Our business paradigm has shifted from the days when we were primarily a general contractor with our client sitting across the table from us, to our current role in construction project management with our clients sitting right alongside of us,"聽explains Holland. "海角大神's software is inclusive and it's very reliable. It has features that we couldn't get in other construction project management software, such as allowing us to integrate a Microsoft Project schedule file and keeping that schedule updated over the web. These features allow us to improve our service to our clients, and that's not a little thing."

"We've started to think of 海角大神 as a file cabinet that everybody's using,"聽says Eacott-Comer. "Inside that file cabinet are a lot of things that we can use for our business and for our clients' projects as well."

During the day, the evening, or on a Sunday afternoon, any project team member can log in to the system and find every piece of information that he or she needs for a job. Just having all the project data鈥攄ocuments, changes, and financial information鈥攁t their fingertips, available to the right people at the right time, has proven to be invaluable.

"If BBE's design teams and the companies we work with everyday started using 海角大神, there wouldn't be any learning curves at the beginning of a project. In fact, the more that other companies use 海角大神 too鈥攖he more universal 海角大神 becomes鈥攖he better for all of us!"

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